One Hour Translation vs. Traditional agency

We just do it better ...

  OHT agency on the web Traditional agency
Languages covered 100+ Languages   98 languages and 3000 language pairs are covered by our own translators Varies   Most agencies cover only few
Translators direct No middleman   No middlemen. Translators work directly for One Hour Translation. Most agencies work with several other agencies who work with freelancers   Most agencies use other agencies that use freelancers. It is often unclear who is actually doing the work.
See the translator    OHT provide details on the translator working on your project.    Often the agency doesn't know who is working on your project as the work is outsourced to another agency.
Direct communication
with the translator
   OHT have a discussion board that enables communication with translators.    In many cases the agency doesn't know who the translator is.
Speed World's fastest   World's fastest translation agency. Instant quote, instant project submission. Varies   With some traditional agencies it takes a few hours just to get a quote.
Capacity 25,000 translators   Work directly with 25,000 professional native speaking translators. Varies   Most agencies have only a few translators they work with directly and several other agencies they outsource to.
Availability 24x7x365   24/7/365 at no extra charges. Business hours   Business hours, or at an additional fee for nights/weekends.
Customer serivce
Customer service
Service 24x7x365   24/7/365 included in price. Business hours   Usually during business hours.
Project management Included in price   Usually during business hours. Additional charge   Usually involves additional fee
Account manager Included in price   Usually during business hours. Additional charge   Usually involves additional fee
Expert translators Coverage of all industries   Variety of experts Expert translators available, with background and experience in legal, technical, business, marketing, high-tech and more. Varies   Some agencies specialize in some fields, some only do general projects.
Quality Quality by design   Patented real-time Reviews. ISO9001. Additional Proofreaders and Post-editors available. It depends   Depending on the agency.
Price Fixed   Fixed price per word. 2 service levels. 2 language groups. Complex   Complex pricing per language pair.
Minimum fees No minimum   None. Pay only for the words you translate. Varies   Varies. Many agencies charge for 250 words increments, have a minimum fee, project management fees etc.
Urgent translation fees Speed is included   None. Speed is part of the service. Additional charge   Most agencies charge additional fees for urgent translations, nights and weekends.
API access  Full API   Full featured API, can access and use all service features directly from your system/ application via the API.    Traditional agencies do not support sending projects online.
Translation management Included   Included in price. Get full control of projects and processes. Manual   Done manually using emails.
TM support    
Glossary management    
Localization platform  Included  
Email Translation TransBox   TransBox. Unique technology that allows us to answer customers in their language.   Manual.
Process & special features
Overhead None   None. It's hassle free. Emails and calls   Many emails and calls per project.
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